Contact Us

We’d love to hear from you! Whether you have a question about your order, need help with a damaged product, or just want to share your Mystic Crate experience — our team is here to help.

📧 Email Support

For all inquiries, please reach out to us at:
support@mysticrate.com

Our support team typically responds within 24–48 business hours. Please include your order number (if applicable) to help us assist you faster.

💬 Common Queries

Before reaching out, you can check our:

• FAQs – for answers to common questions

• Shipping Policy – for delivery and tracking details

• Return & Refund Policy – for information about damaged products

📦 Business Hours

Our support team is available:
Monday – Friday: 10:00 AM – 6:00 PM (local time)
Saturday & Sunday: Closed

Messages received outside these hours will be answered on the next business day.